# Before the first patient

Duration: 70.83 seconds

## 00:00:00.000 — Before opening

On screen: A two-minute safety check

Before the first patient arrives, take a brief look at how your clinic will work today. A familiar room can still have a blocked exit or an unavailable colleague.

## 00:00:11.500 — Check the room

On screen: Keep a clear way out

Check that doors, walkways and the route to assistance are accessible. Arrange furniture so you and your patient can move without being trapped behind a desk.

## 00:00:22.767 — Check the response

On screen: Know who can help

Confirm who is available if an interaction becomes threatening during this session. Check the agreed call system with your team, without accidentally activating an emergency response.

## 00:00:35.967 — Check the team

On screen: Include everyone on duty

Include reception staff, temporary colleagues and anyone working in an isolated area. A contact number helps only when someone knows who will answer and what happens next.

## 00:00:48.867 — Act on a problem

On screen: Give each concern an owner

If something is unsafe, raise it before the clinic becomes busy. Agree an interim arrangement and a person responsible for fixing the problem.

## 00:00:59.533 — Today's action

On screen: Make it a daily habit

Add a short safety check to the opening routine and review it together. A prepared workplace supports doctors, staff and patients throughout the day.

## Sources

- [HSE: Controls to prevent violence and aggression](https://www.hse.gov.uk/violence/employer/controls-to-prevent.htm)
- [HSE: Managing violence and aggression in health services](https://www.hse.gov.uk/healthservices/violence/do.htm)