1
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A threatening incident can end without injury and still reveal a serious gap.

2
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Reporting what nearly happened gives the team a chance to improve the response.

3
00:00:11,420 --> 00:00:17,747
Note the time, location, behaviour and relevant circumstances through the workplace process.

4
00:00:17,927 --> 00:00:22,579
Include what support was requested and whether it arrived as expected.

5
00:00:23,687 --> 00:00:29,611
Consider the environment, staffing, communication and the way work was organised.

6
00:00:29,791 --> 00:00:36,014
A blocked route or an unanswered call needs a practical response, even when nobody was hurt.

7
00:00:37,120 --> 00:00:41,620
Record what helped the situation settle or allowed people to reach safety.

8
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The review can strengthen those measures as well as address what failed.

9
00:00:47,153 --> 00:00:50,880
Choose a clear change, an owner and a date for checking it.

10
00:00:51,060 --> 00:00:55,463
Tell the affected team what has been agreed so the report does not disappear.

11
00:00:56,587 --> 00:01:00,524
Think of a recent close call that was never formally discussed.

12
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Use the appropriate reporting route and ask what can be learned from it.