# Coordinate clinical and security teams

Duration: 77.13 seconds

## 00:00:00.000 — Before an urgent call

On screen: Agree a shared response

Clinical and security teams work better together when their roles are clear before a crisis. A short joint briefing can reveal assumptions that would otherwise appear during an emergency.

## 00:00:13.233 — Clarify the call

On screen: Make the location easy to find

Agree how to request help and what information the responding team needs. Include the exact location and the immediate concern, using the workplace's approved system.

## 00:00:25.500 — Define clinical roles

On screen: Maintain appropriate care

Identify who coordinates clinical care while another colleague contacts support. Plan how vulnerable patients and nearby staff will be assisted when a situation becomes unsafe.

## 00:00:37.833 — Define the response

On screen: Use trained support

Clarify who leads the safety response and how clinical information will be communicated. Physical intervention requires appropriate training, authority and local procedures; do not improvise it.

## 00:00:52.100 — Practise and review

On screen: Check the plan together

Use a short tabletop scenario to test communication and identify unclear responsibilities. After a real incident, review the response with the people involved and offer support.

## 00:01:05.433 — Today's action

On screen: Start with one shared scenario

Bring a clinical colleague and the relevant security contact into the same discussion. Ask who calls, who responds and who keeps care coordinated.

## Sources

- [OSHA: Preventing Workplace Violence — A Roadmap for Healthcare Facilities](https://www.osha.gov/sites/default/files/OSHA3827.pdf)
- [CDC/NIOSH: Workplace Violence Prevention Course](https://www.cdc.gov/niosh/docs/2013-155/default.html)