1
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Clinical and security teams work better together when their roles are clear before a crisis.

2
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A short joint briefing can reveal assumptions that would otherwise appear during an emergency.

3
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Agree how to request help and what information the responding team needs.

4
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Include the exact location and the immediate concern, using the workplace's approved system.

5
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Identify who coordinates clinical care while another colleague contacts support.

6
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Plan how vulnerable patients and nearby staff will be assisted when a situation becomes unsafe.

7
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Clarify who leads the safety response and how clinical information will be communicated.

8
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Physical intervention requires appropriate training, authority and local procedures; do not improvise it.

9
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Use a short tabletop scenario to test communication and identify unclear responsibilities.

10
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After a real incident, review the response with the people involved and offer support.

11
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Bring a clinical colleague and the relevant security contact into the same discussion.

12
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Ask who calls, who responds and who keeps care coordinated.