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Preventing violence

WHO: recognise violence before it becomes a physical attack

Threats, verbal abuse and harassment belong in a hospital safety programme alongside physical assaults.

Global guidance · Violence and harassment

AI-assisted summary of the attributed source. The original publisher retains authorship of its publication. Local discussion prompts are our suggestions.

What the source explains

WHO describes work-related violence broadly, covering physical, sexual, verbal and psychological abuse. Its prevention guidance addresses work organisation as well as individual interactions: staffing, lone working, information for families and public movement through healthcare premises. This makes it a useful starting point for teams that currently record only events involving visible injury. The source covers multiple professions and settings; it should not be interpreted as a prevalence survey specifically of doctors in Nagpur.

Using this reading in your hospital

Ask reception, nursing, medical and support staff which types of behaviour their reporting system captures. Put examples beside the report form so a threat is not dismissed merely because nobody was hit. Explain who receives reports and how immediate danger is escalated.

A question for your team

Can a new employee report a threat without needing a supervisor to decide whether it was serious enough?

Original source

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